Customs office

Horrendous customs experience. Long, winding, never-ending inefficient line. Abrasive, unhelpful, unorganized staff. Many passengers about to miss their flight caused chaos and disorder with people trying to skip the line and arguments among passengers with no clear direction from staff. It was a zoo. Avoid this airport at all costs if flying back to the US from an international trip.

These people are nasty and should be ashamed of themselves for treating people the way they do. I will never fly through YYZ again. What an embarrassment of a process being welcomed into the United States. Hands down the worst experience I've ever had at an airport.

Shout out to US Border Officer, Mr. Stone, who was nice and had an smile on his 'eyes' (wearing mask for Covid19). Our TN process (my wife and I) went smoothly without any hiccups. We happily got our TN visas.

The customer service at GR Contract is outstanding. Had an issue with my office chair and they rectified the issue quickly and under warranty. Nice to see a company that stands behind its products. Would highly recommended GR contract.

Had them built my Dental office. Everything went smoothly and the finishing touches were perfect. Thank you very much

Self cleared a package here and saved over 100$! The service from the officers was excellent. Location was a bit hard to get to but it was more than worth the trip.The office is through the far left doors to the main airport building. It's a bit hidden.

If I could give this experience 0 stars, I would. US citizens- DO NoT fly through here. You will be herded like farm animals through a 3.5 hours customs line with rude and abrasive officers who are unhelpful and don’t care. I have travelled to 10+ countries and this is the worst customs experience ever. Even after we did everything correctly, after being yelled at by 4-5 officers already, we even downloaded their passport app and got a QR code to speed things up- we were stopped again on our way to the final customs window, chased down like a wild animal by a rude officer with poor English who did not believe we had the right QR code, after we showed him many times on our phone. These people obviously have an issue with Americans in general… but they want to keep us hostage in Canada for some reason. I have never been treated so poorly anywhere else. I have never been to Canada for traveling or leisure but now I will be sure to never come here.

Superior Customer service in every way. Although the fabric was back ordered Natalie kept us posted regularly. Joni delivered and put together the sofa as well as contributing advice at the time of purchase. We have a beautiful Statum sofa that was well worth waiting for. We highly recommend New Avenue for your furniture needs. They will not disappoint you.

Arrived in Calgary sat july 16 .bags checked thru to Victoria on flight 227. I arrived in Victoria after going thru customs with my dog in Calgary . My bags i have been told are still in customs in calgary 6 days later. Website just says looking for my bags as of 6 days later.

I went to this office on the fourth floor to get the paper done for importing my car from the U.S. The officer was nice and helpful. There was no line around 9-10 am.